Carrrot VS Intercom

3 reasons to be an Intercom alternative

Communication channels

Both Intercom and Carrrot have live chats, email solution and pop-up forms. They could be integrated with work mail, some social networks. Intercom has Twitter, Carrrot has Telegram and Viber.

Conversations assignment

Carrrot

Carrrot has logic similar to Slack - channels. They are automatically created after the integration with mail or social networks. It is also possible to create a custom channel with particular rules. An operator could enter the channel to be notified of incoming messages.

Intercom

Intercom needs a rule (attribute, website actions, etc.) to assign conversation to a particular operator from the needed team. The conversation could be assigned to team inbox or by round robin.

Automation

Carrrot

Carrrot's automation is based on its segmentation logic: choose the audience which has particular attributes and did needed actions.

Intercom

From the beginning Intercom allows to set only an attribute as a trigger to send automated messages. You need the developers help to add the custom events.

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Operator statistics

Carrrot and Intercom estimate operators' performance to detect unsolved requests and find the cause of it. New leads, solved requests, response speed, busiest hours.

#1

Data collection

Intercom

Intercom has a list of standard attributes and also allows to collect custom attributes and events through API

Carrrot

Except for standard and custom data collection Carrrot lets nocoders collect the custom data without any developers

#2

Analytics

Intercom

Intercom monitors basic performance of messages sent and operator statistics such as workload by hours, response time and conversational ratings that customers provide.

Carrrot

Carrrot helps to evaluate your marketing performance and find out the bottleneck in the customer journey with funnel reports

#3

Pricing comparison

Let's look on the Intercom pricing with the set of Carrrot features. Yeah, we don't have Articles alternative, except Zendesk integration.

conditions: traffic — 10 000, aprx. 200 leads, 2 operators
Intercom
Carrrot
Features Essential Pro Every plan
Messages
Messenger
Operator Bot
Email forwarding
Team inboxes
Assign conversations
Notes & mentions
Conversation tagging
Saved replies
Lead and customer profiles
Conversation snooze
Office hours
Response times
Away mode
Message customization
Slack integration
Twitter integration
Facebook integration
Hubspot integration
Reports
iOS & Android app
Operator bot lead qualification
Operator bot meeting scheduling
Round robin assignment
Assignment rules
Salesforce integration
Marketo integration
Github integration
Zendesk integration
CSAT surveys
Messenger visibility
Unbranded messaging
Permissions
Inbox
Auto and manual messages
Audience targeting
Message scheduling
Trigger times
Message insights
CSV export
Email collector
Smart campaigns
A/B testing
Message reactions
Clearbit Reveal integration
Custom email templates
Email delivery windows
DKIM

Intercom

Features
Messages
Messenger
Operator Bot
Email forwarding
Team inboxes
Assign conversations
Notes & mentions
Conversation tagging
Saved replies
Lead and customer profiles
Conversation snooze
Office hours
Response times
Away mode
Message customization
Slack integration
Twitter integration
Facebook integration
Hubspot integration
Reports
iOS & Android app
Operator bot lead qualification
Operator bot meeting scheduling
Round robin assignment
Assignment rules
Salesforce integration
Marketo integration
Github integration
Zendesk integration
CSAT surveys
Messenger visibility
Unbranded messaging
Permissions
Essential
Pro

Carrrot

every plan

Intercom

Carrrot

features
essential
pro
every plan
features
essential
pro
every plan
Inbox
Auto and manual messages
Audience targeting
Message scheduling
Trigger times
Message insights
CSV export
Email collector
A/B testing
Message reactions
Clearbit Reveal integration
Custom email templates
Email delivery windows
DKIM
Messages
Messenger
Email forwarding
Team inboxes
Assign conversations
Notes & mentions
Conversation tagging
Saved replies
Lead and customer profiles
more features...
Total
$113
$153
$94
Get more. pay less ›

Integrations

Carrrot
Communication
cms
Analytics
data
Intercom
Communication
cms
Analytics
data
payment
Messenger apps
only for

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